Bally’s Sports has announced it will give a seven-day credit for users affected by problems with the Bally Sports Plus app in the past week, which caused issues for Minnesota Timberwolves and Wild fans among others.
“This week has been a tough one for the fans,” Bally Sports said in a statement. “Peeling back the curtain, we heard you and instituted some new app updates in time for the NBA and NHL seasons. However, we encountered some issues we didn’t anticipate.”
Plenty of fans were unable to get the games they paid for on the Bally Sports Plus app as the app experienced technical issues during the Timberwolves games on Monday against the Atlanta Hawks and Wednesday against the Denver Nuggets.
Wild fans were also part of the mess as the issues persisted during Thursday’s game against the New Jersey Devils and fans of other teams such as the Hawks and Cleveland Cavaliers also experienced troubles with the streaming service, which costs $14.99 per month.
“Saying ‘We’re sorry’ isn’t enough,” Bally’s statement continued. “We owe it to you to acknowledge our failures and try to make it up to you … we will not promise perfection but truly our mission is to deliver an improved experience because the teams and their fans deserve it.”
The app troubles are just the latest in a rough year for Bally’s Sports, whose parent company, Diamond Sports Group has been going through the bankruptcy process.
Bally has previously dropped the Padres and Diamondbacks’ rights while at least two NBA teams, Utah Jazz and Phoenix Suns, have moved away from the regional broadcaster in favor of their own streaming apps.
Bally Sports North remains the broadcaster for the Timberwolves only because of a last-minute deal that would keep the channel on Comcast and DirecTV, with the Wolves and other impacted NBA and NHL teams accepting a reduction in rights fees to make it work.
